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Resetting your OnApp admin password

  • Updated

Question

What to do if I forgot my admin password?

Environment

All OnApp versions after 3.1

Answer

We moved this page to our Documentation Portal. You can find the latest updates here. 

It can happen when you least expect it, but there is a quick and easy way to reset it.

OnApp 5.x/6.x:

  1. Log in to OnApp Cloud Control Panel using SSH:
    ssh root@your.hostname
  2. Go to the directory where your Control Panel is installed:
    cd /onapp/interface
  3. To generate a random password, run the following rake task:
    RAILS_ENV=production rake onapp:password[admin_login]
  4. To set a predefined password, run:
    RAILS_ENV=production rake onapp:password[admin_login,new_password]

Make sure there are no spaces in brackets. Upon success, you will get a “Password successfully changed to 'new_password'” message. If the operation could not be completed, you will get the list of errors.

Examples:

# rake onapp:password[onappsupport]
[2014-07-16 14:41:45 -0400] Password successfully changed to 'CyYEkRSbOio1'
# rake onapp:password[onappsupport,6ka1ljm2en4gy7tws5f3]
[2014-07-16 14:45:28 -0400] Password successfully changed to '6ka1ljm2en4gy7tws5f3'

 

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