Error: Code 401 When Viewing vCloud Director Console

Issue

Error: Code 401 When Viewing vCloud Director Console

Environment

OnApp 5.2.x (and later) with vCloud Director integration

Resolution

The error is shown if there is a mismatch in credentials between vCloud Director and OnApp. This can be resolved by updating your User and editing the vCloud Credentials associated with your account.

This can be achieved by going to your User > My Profile and scrolling down to the "vCloud Credentials" section on the left-hand side. Here you can update the vCloud Director password associated with your user.

Cause

The most common cause of this is when the user account inside of vCloud Director has had the password changed without it being updated in OnApp.