vCloud Import Errors

Environment

OnApp 5.2.x (and later) with vCloud Director integration

Issue

When importing a new vCloud instance you may run into some issues:

Error: 404 Resource Not Found

Initialize Fatal: ('404 Resource Not Found')

Resolution

Please ensure that the API URL you enter matches the "vCloud Director secure public REST API base URL" within vCloud Director.

Cause

This error occurs if the URL entered is not correct.  

Error: 401 Unauthorized

 Initialize Fatal: ('401 Unauthorized')

Resolution

Please check the username and password that you have entered are correct.

Cause

This error occurs if there is an authentication issue when logging in to your vCloud instance.  

Error: 302 Found

Initialize Fatal: ('302 Found')

Resolution

Please confirm you are using https:// and try the import again.

Cause

This error often occurs if you are trying to use http:// rather than https:// on your vCD API URL. 

If you notice any other issues while running the import, please create a support ticket.