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Question
How can I unlock my admin account if it gets locked?
Environment
OnApp Control Panel Server
Answer
To unlock the admin user account, open the command line interface from the root user and enter:
su - onapp -c "cd /onapp/interface; RAILS_ENV=production rake onapp:unlockuser[admin]"
This can be changed to unlock other users as well.
Additional Information
It is preferable to unlock accounts via the e-mail which is sent out by the control panel server to the user's registered account. However, the workaround in this article will help in situations when that is not available.